FEEDBACK was recently in Prague for an airline conference. The major airlines are all looking for someone or something to blame for the slump in their business (the much lower fares offered by airlines like EasyJet, Go and Ryanair don’t count, of course).
Fear of flying was high on the blame list. Dutch clinic VALK, which works with the airline KLM to reassure people that it is safe to fly, reckons that on any aircraft at least one-third of the passengers are frightened. This is not a new problem caused by the 11 September attacks. Fear of heights is…
