EMAIL overload need not be so unmanageable, thanks to a new planning tool which makes it easier to spot urgent messages in a bulging inbox.
along with colleagues at Carnegie Mellon University in Pittsburgh, Pennsylvania, devised the Reflective Agents with Distributed Adaptive Reasoning (Radar) system to help tame out-of-control inboxes.
The system relies on human trainers to teach it what words might characterise the tasks involved in, say, organising a conference, and how a worker might prioritise them. It then scans a user’s inbox and orders the emails by priority.
The team tested Radar using a group…
