NEEDING a heavy-duty bag to carry “various bits and pieces”, Alastair Gentleman had a look at the website of a leading UK motoring accessories chain. He found one that looked suitable. While it was described as a “Large Tool Bag” no dimensions were given, so he called the nearest store to ask for clarification.
“There’s no size on the bag in the store,” he was told.
“Could you measure it for me?” he asked.
“I don’t have access to the equipment,” was the response, though Alastair knew the store sold tools.
He tried the next…
